Wednesday 1.24.18

Written By: Elizabeth & Emily

Daily Sales: $4288
Total Ramen Sold: 189
Total Sushi Sold: 173

Weather: mid 60s, somewhat warm. Sunny. Cold at night. 30 degree swing got me feeling chilly!

Special events?: 7th day of service!!! And Hump Day


Who worked: Amanda AM Cashier, Me Expo, Jill PM Cashier, Me & Emily Expo

Flow of Business and Ticket Times:
AM: Mornings are more consistent on the weekdays, we had a line by 11:30 and it died out by 2:15. LOTS of to go orders- only to go at one point. Ticket times hit 20-30 minutes. The 30 minute ticket times were because the noodle cooker kept losing temp and we would have to wait for it to rise again to temp before dropping more noodles. Only had one dude get irritated with the wait time for ramen, otherwise everyone was happy.

PM: Slow start- finally picked up around 7. Had a steady rush until about 8:30 and then around 9pm it died significantly.  No long ticket times- had to refire a Shio because it was made spicy but not ordered that way. But she was totally fine with waiting for the refire (albeit it took a little long, she was still happy). Had a little hiccup at the beginning of service with the credit card swiper not taking chips, but I called support and "reset" the machine by holding the yellow button and the # sign. After it reset, just had to refresh revel and we were good to go.

At the start of the rush, we had stepped away to grab coffee and Jill closed a ticket out to cash by mistake. Instead of reopening the check, she rang it again, and closed it out with the credit card they had originally wanted it on. I voided the transaction later that night. But something to keep in mind.

2 Staff members that stood out (why/how):
-Jill needs some major coaching on her sense of urgency. We were on top of her tonight with staying on task and keeping busy in her downtime. At one point she was just leaning on the wall and I asked her to at least stand up straight. I'm not sure she will be sticking around here for much longer- either by her own hand or ours.

-Jason actually showed some more speed tonight, though he still needs to learn some etiquette. He cut his hand and had a bloody glove that he haphazardly flung into an overflowing trash can- we asked that he not do that again.
His roommate staged and might have more urgency and work ethic than he does. But I'm still not sold on him.

Joey & Phil held down the ramen line like champs! Great job to them for sure.


Comps& Void Detail:
employee meals.

R&M needs:

86'd items/ need more:
low on topo...
 ramen spoons (which should arrive tomorrow)

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